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ABOUT THE MUJI ONLINE STORE (10)
Shopping (Online) (3)
How do I place an order on MUJI Malaysia Online Store (www.muji.com.my)?
Can I change or cancel an order after it’s placed?
How do I apply a discount code when making a purchase?
Return & Refund Policy (2)
Does MUJI offer refunds?
Who bears the Return Shipping Cost?
Exchange Policy (1)
What is MUJI’s exchange policy?
Order tracking instruction (1)
How can I track my order status?
Promotions and new products (1)
How can I stay updated on new products and promotions at MUJI?
Contact Customer Support (1)
How can I contact Customer Support?
Payment (2)
What payment methods does MUJI accept?
Can vouchers (MUJI Voucher) purchased at retail stores be used for payment on MUJI Online?
E-Invoice (1)
Can I request a E-invoice for my order?
Delivery (1)
Does MUJI offer nationwide delivery?
Account and Privacy (5)
I forgot my password, how can I retrieve it?
Is my personal information secured?
I didn’t receive a confirmation email after registering my account/placing an order?
View all 5
ABOUT MUJI PHYSICAL STORES (3)
Shopping (In-store) (3)
Where are MUJI physical stores located?
Does MUJI have wholesale policy?
Does MUJI sell gift vouchers?
Exchange, return and refund (In-store) (1)
What is the exchange, return and refund policy at MUJI physical stores?
Payment & E-invoice (In-store) (2)
What forms of payment do MUJI physical stores accept?
How can I request E-Invoice when purchasing at a physical store?
ABOUT MUJI PASSPORT APP (2)
MUJI passport application (3)
What is MUJI passport application and how does it work?
How can I link and restore my account?
How to delete MUJI Passport account?
MUJI Miles (3)
How to shop and collect MUJI Miles? (RM1 spent = 1 MUJI Mile)
How to check in and receive MUJI Miles? (1 check-in = 10 MUJI Miles)
Is the account on the website www.muji.com.my synced with MUJI passport account?
ABOUT OTHER INFORMATION (1)
Contacts for partnership and media collaboration (3)
I want to propose a business partnership, brand development, how can I contact MUJI?
I am a press/television reporter, how can I contact MUJI?
What are the official communication channels of MUJI Malaysia?